Cancellation Policy for Consumers

A consumer is any natural person who enters into a legal transaction for a purpose that is not associated either with his/her commercial or freelance professional activity.

Right of withdrawal

You are entitled to withdraw this contract within 30 days without specifying any reasons.
The withdrawal period shall be 30 days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must inform us,

Owner Kent Prelle

Schlesierweg 11

D-30900 Wedemark


Phone: +49 (0) 5130 97 400 80

Fax: +49 (0) 5130 97 400 81



VAT-No. DE234559512

by means of a clear statement (e.g. a letter sent by post, fax or email) regarding your decision to cancel this contract. You may use the Sample Withdrawal Form attached but this is not mandatory. In order to adhere to the cancellation period, it is sufficient that, before the expiry of the cancellation period, you send notice that you are exercising the right of cancellation.

Consequences of withdrawal

If you withdraw from this contract, we must refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the most reasonably priced standard delivery offered by us), immediately and no later than within fourteen days of the date on which we received the notice of cancellation of this Agreement. For this repayment, we shall use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund the payment until we have received the returned goods or until you have submitted proof that your have sent the goods back, whichever event occurs first.
You must send back or hand over the goods to us immediately and no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the immediate costs of returning the goods.
You are only required to pay for any loss of the goods’ value if this loss of value is attributable to a handling of the goods in a manner other than that necessary to check the quality and features of the goods and how they operate.

You can download our Withdrawal Form as a PDF here which can then be viewed in Adobe Reader®: 


You will require Adobe Reader® to view or print this file.

If you do not have Adobe Reader® installed on your computer it is available as a free download here:

Download Adobe Reader®